Smarter Incident and Investigation Case Management with CiiMS Intel
CiiMS Intel is a web-based platform purpose-built for digital incident and investigation management. It enables organisations to capture, manage and analyse both operational events and structured investigations in a secure, centralised system. For a deeper understanding of how CiiMS Intel supports complex investigations, organisations can explore our specialised approach to Investigation Case Management.
Incident Case Management
Incident Case Management refers to the logging and classification of real-time events and operational disruptions. CiiMS Intel allows users to capture structured incident data—such as time, location, category and financial loss—which can then be analysed to identify trends, calculate risk exposure and improve response protocols.
Investigation Case Management
Unlike incident logging, Investigation Case Management involves a deeper, often prolonged process of uncovering root causes, suspects and actions. CiiMS Intel provides a digital case file (virtual docket on CiiMS) environment where investigators can assign tasks, gather evidence, manage workloads and track resolution timelines. Discover how your team can take control of complex investigations by exploring our Investigative Case Management page.
Dashboards
Users can build role-specific dashboards that display relevant alerts, metrics and insights in real time. This improves situational awareness and helps control rooms, analysts and executives make decisions faster.
Profiling
CiiMS Intel includes a dedicated Profiling module where investigators can track persons of interest, vehicles, organisations and syndicates. This supports long-term investigation strategies by maintaining detailed records and surfacing recurring entities across different cases.
Link Analysis
The Link Analysis module visualises the relationships between suspects, cases, incidents and profiles. This aids in identifying patterns such as syndicate activity, repeat offenders or regional trends—supporting intelligence-led operations.
Search and Analysis
The platform’s search capabilities span all structured and unstructured data—enabling quick data retrieval as well as deep analysis across incidents and investigations. Filters, pattern identification and relationship mapping support both operational and strategic decisions.
Reporting and Insights
CiiMS Intel empowers managers and compliance officers to generate detailed reports. These include investigation timelines, incident categories, financial impact and performance KPIs. Customisable graphs and exports ensure that intelligence reports are presentation-ready.
CiiMS Intel's Key Features
• Incident Case Management and Investigation Case Management
• Secure, web-based access and detailed user permissions
• Profiling, link analysis and search across case data
• Custom dashboards and automated alerts
• Audit-ready reporting with rich data visualisations