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CiiMS Intel

CiiMS Intel is a multi-disciplinary Incident and Investigative Case Management application which is utilised to capture and manage information related to incidents, investigations, intelligence and law enforcement environments.  CiiMS Intel makes provision for an array of modules which include Incident- and Investigation Management, Profiling and Link Analysis as well as various datamining and analysis tools.


CiiMS Intel is highly configurable web-based application that was developed to move the world of manual incident and investigation management into a technologically advanced environment that promotes collaborative effort and intelligence sharing.  Gone are the days where relevant case information is inaccessible and isolated.  With a centralized database and detailed user access roles and rights, organizations can leverage on the compounded value of effort whilst staying within the confines of data security, compliance and privacy.

With a longstanding service record spanning across the globe in various sectors and disciplines, CiiMS Intel has supported many national and multi-national teams in successfully mitigating and managing incidents and investigations to achieve their desired outcomes.  Building on a wealth of expertise in the field, Online Intelligence works with our clients to continuously develop and improve our application to set the pace and standard in terms of Incident Case Management and Operational Risk Management solutions.

Investigation Management

CiiMS Intel has a complete investigation case management module, which can also be described as a virtual docket, and allows for all the components contained in a normal hard copy investigation docket.  CiiMS Intel enables investigators to search and mine investigative data and to generate management information from it. This allows for greater flexibility and improved investigation management. As a result of the integration between system modules, it is possible to link data from other modules. This enables investigators to quickly identify related cases, suspects and incidents.

CiiMS Intel allows for tasks to be created and linked to investigations. By using the task manager, all investigative tasks can be logged and monitored. In addition, work performance of investigators and analysts can be evaluated based on tasks allocated and completed.

CiiMS has a strong case management and investigation’s ability whether the investigation is criminal, civil or disciplinary in nature. Workload management and tracking of the investigation progress can be done with ease to ensure operational efficiency. The costs related to investigations can be captured to further empower operational and budgetary management. Work and process flows can be set up to facilitate the unique business requirements within the environment where the system is being implemented. These work and process flows can escalate between different system operators and can be set up to have specific turnaround times. The workflow will send notifications and escalations based on predetermined client rules.

Incident Management

Events, occurrences and incidents are recorded with the aim to centralise and standardize incident information and to subsequently identify trends and risks.  All information pertaining to the event is stored in structured fields to enable data mining across the various applicable dimensions. Categorization, geographical breakdown, root cause analysis and modus operandi, to name a few, are used to generate various analytical visualizations. Through structuring the data on the application, CiiMS Intel empowers the user with the ability to analyze the information in various comparisons and contexts.

Monetary values associated with incidents are stored and can be used to calculate the efficiency of current security measures, processes and procedures. All data within the incident management environment, both structured and unstructured, can be utilized to perform data mining and analysis. System administrators are able to continuously review and revise parameters on the system as their environment changes and new threats and risks are revealed.


A detailed Profiling module is included to centralise information regarding persons of interest, organizations, syndicates, vehicles and many more. This module empowers the user to discover latent relationships in multi-dimensional data. The relationships can be identified by both the system and its users.

The information and relationships are visualized in the Link Analysis module. The complexity of these relationships and intricate networks are easier to understand and interpret whilst retaining the ability to plan and coordinate tactical operations and interventions.

Search & Analysis

CiiMS Intel allows the user to perform searches on all system data — structured and unstructured. It identifies links between entities where the relationship is qualified. Although the different search options allow for fast and efficient searching of data, it is also an important part of the analytical process.

Management Information System

CiiMS Intel integrates all the data stored within the various dimensions of the application to build managerial reports.  These include profiling, incident and investigation management information as well as the ability to link entities within a specific context to construct graphs. The properties of these graphs are changeable, e.g., bar, line and pie charts.

Users have the ability to view management information from various angles which makes it possible to analyze and evaluate information accurately and effectively.  Graphs generated can be saved and can be incorporated into external reports.

Management Information functionality provides for easy and quick report generation based on information in the database and the ability to consolidate it into structured intelligence reports that are comprehensive and functional. These reports can in turn be used by management for planning and decision-making purposes.

Link Analysis

CiiMS Intel’s Link Analysis is an integrated module to empower intelligence analysts, law enforcement agents, investigators, researchers and information workers by providing a simple-to-use visualization platform.

Using this module, you will gain valuable insight into correlations, relationships, patterns and trends hidden in your data and it will allow you to maximize the value of your data.

CiiMS Intel Highlights

  • User Friendly, web-based application

  • Secure interface and integrated data security

  • A central repository of incidents, profiles and investigation management data

  • Integrated work- and process flows for multi-disciplinary teams

  • Improved awareness and coherence amongst users in pursuit of common objectives

  • Track and manage remedial actions

  • Real-time notifications and alerts

  • Valuable management information and business intelligence

  • Advanced analysis capabilities

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